Service 01 · AI Automation & Integrations
Email & Slack Support Automation
Workflows that sort incoming email and messages, draft replies, assign priority and route requests, with a person approving anything that goes out.
Engagement
Typically starts with a scoped prototype, then integration.
01 · Who it’s for
Is this you?
- Teams with a shared inbox or support channel that fills faster than it is cleared
- Businesses where urgent requests get lost among routine ones
- Managers who want consistent first responses without scripting every reply
02 · The problem
What it solves
Shared inboxes become a sorting job. Someone reads every message, decides what it is, forwards it, and writes a similar reply for the hundredth time. Urgent requests wait behind routine ones and nobody can easily see what is outstanding.
03 · What we build
What you receive
The exact list is confirmed in your written scope. Not every project needs every item.
- 01Message classification by category and intent
- 02Priority assignment with clear, reviewable rules
- 03AI-generated response drafts in your tone
- 04Routing rules and team notifications
- 05Human approval before any external reply is sent
- 06Logging, exception handling and monitoring
04 · Implementation
How it works
Step 1
Sample review
We review a representative, anonymised sample of messages and agree categories, priorities and routing.
Step 2
Prototype
A working prototype runs on sample messages so you can judge the quality of classification and drafts.
Step 3
Integrate
Connected to your inbox or channel, starting in draft-only mode where nothing is sent automatically.
Step 4
Tune & monitor
We review mistakes, adjust rules and prompts, and set up monitoring and a simple error log.
05 · From you
What we’ll need
Client inputs
- Access to the inbox or channel, preferably through a dedicated service account
- Examples of good replies and any policies or canned responses
- Routing rules: who handles what, and working hours
Typical integrations
- Gmail or Microsoft 365
- Slack or Microsoft Teams
- Helpdesk tools
- CRM
Examples only. We confirm what your tools support during discovery.
06 · Data & human review
Safeguards built in
- Draft-only by default. A person approves every external reply
- Messages are processed with the minimum access needed
- Uncertain cases are flagged for a person, not guessed
- Every automated action is logged and reviewable
07 · Interactive demo
Try the triage workflow
Pick a fictional message and run it through classification, drafting and approval. You decide whether the reply goes out.
1 · Choose a message
Choose a message from the inbox, or write your own, to run the triage workflow.
- Service 02Internal Knowledge-Base AssistantAn internal assistant that answers staff questions from your approved documents, policies and SOPs, and shows where every answer came from.
- Service 03Sales Follow-Up DraftingPersonalised follow-up drafts built from your CRM records and interaction history, ready for a salesperson to review and send.
- Service 04Reporting AutomationRecurring business reports assembled from your spreadsheets, CRM and accounting tools, checked for errors and delivered on schedule.
- Service 05Employee & Customer Onboarding AutomationAutomated onboarding that creates tasks, sends documents, notifies the right people and answers common questions, so nothing is forgotten.
Is your inbox doing too much of the work?
Tell us about the workflow or website you have in mind. A discovery call is a 30-minute conversation with no obligation to go further.